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Pair Coordinator - Holland/Zeeland

Reports to: Executive Director 

Hours: Part-Time (Up to 5 hours per week or up to 20 hours per month)

Salary: $20 per hour

Format: Hybrid (Working from home and meetings in Holland and Zeeland)


Position Summary: The Pair Coordinator is responsible for interviewing and enrolling potential adult learners, supervising tutor volunteers, ensuring learner and tutor pairings are meeting regularly and have the tools to be successful, handling paperwork pertaining to learner/tutor pairs, maintaining the READ Ottawa database, and communicating regularly with tutor volunteers. This position works closely and collaboratively with the Training Coordinator to ensure that the internal operations of READ Ottawa provide the highest quality of service.

Duties and Responsibilities:

  1. Learners & Tutors

  • Work with the Executive Director and Training Coordinator to recruit tutors and adult learners.

  • Responsible for all intake and orientation services for potential learners.

  • Refer learners to Assessment Coordinators for testing; monitor assessment needs and share results with tutors.

  • Arrange pairings in a timely fashion.

  • Ensure that all learner paperwork has been completed, uploaded, and is maintained in Google Drive.

  • Sustain consistent communication with learners and tutors so that all pair needs are addressed.

  • Work with the Training Coordinator to identify areas of need and refer tutors to qualified services.

  • Ensure that quarterly reports are submitted by tutors and data recorded.

  • Maintain tutor and learner data in the READ Ottawa database.

  • Attend and share presentations for tutor training, learning circles, and workshops.

  • Participate in tutor appreciation planning.

  • Maintain communications with English as a Second Language (ESL) and General Education Development (GED) educators and representatives.

 2.  Additional Responsibilities

  • Participate as a member of the Program Committee.

  • Participate in continuing education opportunities that can include case worker trainings, adult literacy trainings, and tutor learning circle forums.

  • Attend Board meetings as needed to brief the Board on programming.

  • Perform other responsibilities directed by the Board or Executive Director.


 3.  Working Conditions

  • Work independently -- maintain a home office with computer, printer/scanner, Internet access, and place to store tutor/learner materials.

  • Flexible working hours, including evenings as needed.

  • Must have a valid driver’s license and reliable transportation.

  • Must sign confidentiality agreement and maintain confidentiality of learners, tutors and pertinent organizational information.


4.  Qualifications

  • Experience working with volunteers.

  • Effective oral and written communication skills – including the ability to communicate with people from a variety of backgrounds, such as those with limited confidence or ability to communicate well themselves, and individuals from different ethnic backgrounds and languages.

  • Strong computer skills, including Google Suite applications such as Docs, Sheets, Drive, etc.


5.  Desired

  • Degree in social work, human services, or similar experience.

  • Experience working with a non-profit organization.

  • Experience working with adult learners.

  • Experience using Google Suite and HubSpot.

  • Experience working effectively in a remote setting.

  • Bilingual (Spanish) preferred.


READ Ottawa is an equal opportunity service and does not discriminate based on an individual’s status as a protected class member.  

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